Terms

Hii is operated by BUILTFORBUSINESS LLP — a product of BUILTFORBUSINESS LLP. Using hii.cx, the Hii apps, or a Hii tag means these terms apply to you. If you do not agree with them, do not use the service.

Hii gives a physical item a private way for someone to reach its owner. We route messages. We are not a courier, an insurer, a security service or a recovery service, and we cannot guarantee that a lost item comes back. What we can guarantee is that a stranger can reach you without learning your phone number.

You need to be 18 or older to hold an account. Anyone can scan a tag and message an owner — that needs no account and no age check, because a child who finds a lost wallet should be able to help.

One person, one account. We use your phone number to enforce that, and we may close duplicates.

Keep your email secure — anyone who can read it can sign in, because sign-in is a code sent there. Tell us at support@hii.cx if you think someone else has access.

You are responsible for what you put on an item’s page. It is shown to strangers, so do not write anything there you would not want a stranger to read.

The code of conduct is the full version and it is part of these terms. The short version:

• Do not harass, threaten or spam anyone.
• Do not tag an item, vehicle or place you do not own or manage.
• Do not demand money to return something beyond a reward freely offered.
• Do not use a scan or a plate lookup to work out where someone lives or is.
• Do not scrape, automate against, or try to break the service.

We block sessions and close accounts that do these things.

If you scan a tag and message an owner, you are choosing to make contact. Anything you type or attach is sent to that owner. Do not share your own contact details unless you want the owner to have them — we do not ask you for any, and we cannot un-send what you write.

A Hii tag is a physical thing you buy. The code printed on it can be activated once, and activation binds it to one item on one account. You can deactivate a tag or replace it at any time.

If you delete your account, your tags stop working permanently and cannot be reactivated by anyone, including whoever finds one afterwards.

Prices are shown before you pay, in Indian rupees, inclusive of applicable taxes. We can change prices for future purchases; a lifetime plan you have already bought keeps what it was sold with.

Payments are handled by Razorpay. A subscription renews until you cancel it. What is refundable and what is not is in the refunds policy, and how a physical tag reaches you is in the shipping policy. Both are part of these terms.

“Lifetime” means the lifetime of the Hii service, not a human lifetime. If we ever have to shut down, we will give at least 90 days’ notice and let you export what you have.

We work hard to keep Hii up, and a scan page is the simplest, fastest thing we build for that reason. We cannot promise it is never unavailable, and we do not offer an uptime guarantee on a free plan.

Hii is provided as it is. To the extent the law allows, we are not liable for an item that is not returned, a message that arrives late, or anything a finder or an owner does. Where liability cannot be excluded, it is limited to what you paid us in the twelve months before the claim.

Nothing here limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be contracted out of.

What you write and the photos you add stay yours. You give us permission to store and show them for the purpose of running Hii — which means showing them to whoever scans your tag, and, if you chose to publish the item, on the public board. That permission ends when you delete the content or your account.

You can delete your account at any time, from the app or the web.

We can suspend or close an account that breaks these terms or the code of conduct, or where we are required to. Except for serious abuse we will tell you why and give you a chance to respond. A closure for abuse does not come with a refund.

If we change something that matters, we will email you before it takes effect. Continuing to use Hii after that is how you accept the change; if you do not want to, delete your account.

These terms are governed by the laws of India, and disputes go to the courts of Bengaluru, Karnataka, India.

Please write to us first — our Grievance Officer is named below and answers within 15 days. Most things are quicker to fix than to argue about.