Everything people ask us.

A private way for a stranger to reach you about something of yours. You put a HII tag on a thing that matters — a bike, a set of keys, a dog, a laptop. Whoever finds it scans the tag with any phone camera, types a message, and it reaches you. Neither of you sees the other’s phone number at any point.

No. That is the whole design. They scan with the camera they already have, land on a web page, and can message you without installing anything or creating an account. The app is for owners, and it is optional even then.

The tag itself is printed — no battery, no chip to charge, nothing to pair. The person scanning needs a data connection to load the page, the same as opening any website.

No, and deliberately not. HII does not know where your things are. It gives them a way to be handed back when somebody finds them, which is what actually happens to most lost items.

The item type, the name you gave it, your description and photo if you added one, and whether you have marked it lost. That is the complete list. No name, no number, no email, no address.

No. There is no query in the system that returns it to them. Messages go through HII, so neither side ever holds the other’s contact details.

Almost nothing, on purpose. HII never asks a finder for a name, a number or an email. If they choose to share an approximate area, it is rounded to about a kilometre before anything is written down.

No. There are no advertising trackers on the site, no analytics SDKs, and no data sold or shared for marketing. The privacy policy lists every company that touches your data and what each one gets.

You get a notification, and a conversation opens between you. You agree how to get it back — a doorstep, a shop counter, a security desk. HII stays in the middle the whole time.

A switch on any of your items. Turn it on and anyone who scans the tag sees that it is missing, along with a message you write and a reward if you are offering one. You can also publish it to the public lost-and-found board.

A page anyone can browse at hii.cx/lost, listing items whose owners chose to publish them. Filter by state, city and item type. Publishing is a separate choice from marking something lost, and marking it returned takes it off again.

Yes, if the owner has turned that on — it is on by default. Type the registration at hii.cx and you reach the same page a scan reaches. It is for the times scanning is impossible: a car across a gate, a bike left after an accident.

No. Most people who return something want nothing. If you do offer one, our code of conduct expects you to honour it, and expects a finder not to demand more.

Circle and square for stickers, plus rounded tags, key fobs, bone-shaped pet tags and rectangular metal plates. Every shape carries the same QR and works the same way.

On the ones with a back somebody will read — metal key chains, plastic key tags, pet tags, metal vehicle plates. Type it at checkout and it is engraved or printed on the reverse. A sticker is glued down, so it is not offered there.

The stickers are weatherproof vinyl, and the metal tags are laser-etched steel or anodised aluminium. If a tag stops working through no fault of yours, we replace it regardless of when you bought it.

Replace it from the item’s page. The old tag is deactivated — anyone scanning the one still stuck to your helmet sees that it is no longer active — and a new one takes over without you losing any history.

The tag is a one-off purchase. Protection itself has a free tier for one item, a one-time lifetime plan per item, and a monthly plan with extras. Current prices are on the pricing page, which reads them from the database rather than from anything written here.

One to two working days to dispatch, then two to four days to metro cities and four to seven elsewhere. The shipping policy has the full table, including what happens when a parcel goes missing.

Cancel any order before it is dispatched for a full refund. A damaged, faulty or wrong tag is replaced or refunded in full. A tag whose activation code has been used cannot be returned, because the code is the product. The refunds page has the rest.

A six-digit code sent to your email. No password to forget, and nothing to leak.

To stop one person holding several accounts. It is never shown to a finder, never used for marketing, and you can see exactly where it is used in the privacy policy.

Account, then Delete account, in the app or on the web. It happens immediately and removes your profile, items, tags and conversations. Past orders are kept in a de-identified form because tax law requires the financial record.

For Android and iOS, for owners. It does what the website does — your things, your conversations, activating a tag by scanning it. A finder never needs it.